Board index » delphi » Re: How to avoid product delivery emails to get lost (spam filters ) ?

Re: How to avoid product delivery emails to get lost (spam filters ) ?


2005-01-26 07:47:27 PM
delphi225
"Gerrit Beuze" <gerrit[at]modelmaker[dot]demon[dot]nl>writes
Quote

A customer orders and pays for a ModelMaker Tools product at online store
ShareIt
and receives a confirmation but never sees the email containing the
license.
Probably because the license email contains a (small) zip file and
contains many
bad (this must be spam!!!) words.

This causes annoyed customers and extra work for me.

Any idea how to solve this?
Hello Gerrit.
I suggest the following:
1. In the payment confirmation screen display a link that the user has to
click to get to a webserver you control.
2. At this webserver, make the user enter it is e-mail address (or it can be
pre-filled by the previous link) and press a submit button.
3. Logic at your webserver should the validate the address (and whatever
else information is needed) and submit an e-mail to the customer.
4. Display a confirmation to the customer on the webpage that the e-mail was
sent. If the customer doesn't receive the e-mail at least he knows it was
sent and can do this again after disabling any spam-filters or whatever.
Best Regards,
Tom Reiertsen
 
 

Re: How to avoid product delivery emails to get lost (spam filters ) ?

"Liz" <XXXX@XXXXX.COM>writes
Quote

Im surprised by PDFs but, zips can of course contain anything, so I
suppose are fair game.
I would be think of it the other way around: A PDF may be opened /
executed automatically at the users site (I guess), while a ZIP always
require action from the user. So in that sense a ZIP file is more safe.
Regards
Uffe
 

Re: How to avoid product delivery emails to get lost (spam filters ) ?

Quote
:P if you didnt and were let near a webserver many thousands of people
would cry?
Hundreds, at most :-) But yes, configuring web servers is something I
know virtually nothing about. I don't find it at all interesting, to
tell you the truth :-)
Quote
You can always contact me off group and I will explain.
I do have one question, so I will
Cheers,
Jim Cooper
_______________________________________________
Jim Cooper XXXX@XXXXX.COM
Falafel Software www.falafelsoft.com
_______________________________________________
 

Re: How to avoid product delivery emails to get lost (spam filters ) ?

Jim Cooper writes:
Quote
Hundreds, at most :-) But yes, configuring web servers is something I
know virtually nothing about. I don't find it at all interesting, to
tell you the truth :-)
Yeah but thats not really "configuring" a webserver, its just a page
like any other.
Quote
I do have one question, so I will
I'll keep an eye out for it.
 

Re: How to avoid product delivery emails to get lost (spam filters ) ?

There's a virus that sends itself as a password protected zip and asks the
user to open the zip using the password in the email. PDFs can have links
to external web sites that could do dangerous things. I think that
stopping them altogether is going over the top, but if the email system
doesn't support stripping of the attachment then I suppose it may be
deemed the safest way.
/Matthew Jones/
 

Re: How to avoid product delivery emails to get lost (spam filters ) ?

Quote
Yeah but thats not really "configuring" a webserver, its just a page
like any other.
I can do pages, but there is a twist with this problem that does require
configuration, AFAICT.
Quote
I'll keep an eye out for it.
Just sent
Cheers,
Jim Cooper
_______________________________________________
Jim Cooper XXXX@XXXXX.COM
Falafel Software www.falafelsoft.com
_______________________________________________
 

Re: How to avoid product delivery emails to get lost (spam filters ) ?

Jim Cooper <XXXX@XXXXX.COM>wrote in news:41f6dd33$1
@newsgroups.borland.com:
Quote
Sorry, that doesn't help :-) AFAIK the server runs IIS, but it is hosted
by someone else.
Sorry, you will have to write code.
--
Iman
 

Re: How to avoid product delivery emails to get lost (spam filters ) ?

I just let share-it do everything for me. they hold the files. I have no
intention of producing updates and leaping on that bandwaggon. Rather, I
produce a series of tools and keep producing rather than updating. I figure
that way, if one gets pirated I am ahead of the game because I have produced
even more. Still, sales are negligible. I am glad programming isn't a career
for me any more. it is such a dead end job.
I remember sending emails with CVs to agencies and getting complaints from
the agencies that their anti-spam filters had stripped out the CV. I added
those agencies to my "idiots" list and ignored everything else that came
from their domain. In the end I had a very small list of reasonable
agencies.
 

Re: How to avoid product delivery emails to get lost (spam filters ) ?

"Gerrit Beuze" <gerrit[at]modelmaker[dot]demon[dot]nl>writes
Quote
I think the email is OK: when the customer contacts me after some
time /weeks I send a normal email explaining they should check their
How are you generating the email?
I have a similar problem. Customers are sent a download link when they
purchase a program. So it is not the zip files that are a problem - I dont
send any attachements. The filtering seems to occur most with web based
emails (hotmail and the like). In the past I went into the PHP code that
did the emailing after a purchase and tweaked the headers to be sure a full
set of them were being used. That helped a bit, but hasnt stopped the
problem complely.
 

Re: How to avoid product delivery emails to get lost (spam filters ) ?

Rhys Sage writes:
Quote
I remember sending emails with CVs to agencies and getting complaints
from the agencies that their anti-spam filters had stripped out the
CV. I added those agencies to my "idiots" list and ignored everything
else that came from their domain. In the end I had a very small list
of reasonable agencies.
Hehe, Im currently getting spammed by one agency who feels my "CV is
out of date" well, actually it isnt.. Agencies are the worst though, I
also got spammed by some 3rd party who said "You registered with one of
our online partners" .. actually I really only registered with jobsite,
and monster, I never gave any agency permission to hand my CV out to
all their mates and sure as heck am not interested in being ripped off
by some guy who wouldnt know a computer if I hit him with it.
I have a feeling they are related to an agency who booked me for an
interview without actually asking me if they could put my CV forward
(which is actually illegal if I wanted to pursue it)
 

Re: How to avoid product delivery emails to get lost (spam filters ) ?

Gerrit Beuze writes:
Quote
Hi all,

About 1 in 20 ModelMaker Tools delivery emails get lost these days
due to customer having installed spam / mail filters.

A customer orders and pays for a ModelMaker Tools product at online
store ShareIt and receives a confirmation but never sees the email
containing the license. Probably because the license email contains
a (small) zip file and contains many bad (this must be spam!!!) words.

This causes annoyed customers and extra work for me.

Any idea how to solve this?
Without involving too much rocket science - I would like to stay with
normal email based delivery.

I had thought of sending out two emails:
#1 the actual delivery email
#2 with nothing in it except some text explaining that the delivery
email was send and if it does not arrive the customer should check
spam filters and / or contact me

Any other suggestions ??
Yes,
deliver a personal (username/password) for a server to
download. Or send the license as ASCII Hex dump.
Rene
--
Ing.Buro R.Tschaggelar www.ibrtses.com
Your newsgroups @ www.talkto.net
 

Re: How to avoid product delivery emails to get lost (spam filters ) ?

"Gerrit Beuze" <gerrit[at]modelmaker[dot]demon[dot]nl>writes
Quote
Hi all,

About 1 in 20 ModelMaker Tools delivery emails get lost these days due to
customer having installed spam / mail filters.
We have the same problem and it is getting worse by the month. When it really
started getting bad, I started zipping the key files, but that hasn't helped
as many companies are now blocking zip files too.
The way I am tackling now it is to allow the user to log back into our store
and select "my account\license key" and download the keys. So now we won't
actually send out the license keys by email, the email we send will direct
the customer to login to the store to retrieve their keys.
I'm still working on this solution but it should hopefully cut down on the
problem substantially.
HTH
--
Regards
Vincent Parrett
VSoft Technologies
www.finalbuilder.com
----------------------------------------
Automate your Build Process with FinalBuilder
 

Re: How to avoid product delivery emails to get lost (spam filters ) ?

"Vincent Parrett (Atozed Software)" <vincent@.nospam.atozedsoftware.com>
writes news:XXXX@XXXXX.COM...
Quote
The way I am tackling now it is to allow the user to log back into our
store and select "my account\license key" and download the keys. So now we
won't actually send out the license keys by email, the email we send will
direct the customer to login to the store to retrieve their keys.
I forgot to mention that part of the order process is email validation, once
the customer registers with the store, an email is sent with a validation
email. The user needs to visit the url to activate their login before they
can continue with the purchase. it is a bit of a pia but it at least confirms
that they can receive email from the store.
--
Regards
Vincent Parrett
VSoft Technologies
www.finalbuilder.com
----------------------------------------
Automate your Build Process with FinalBuilder
 

Re: How to avoid product delivery emails to get lost (spam filters ) ?

Hello Rene,
Quote
>Any other suggestions ??

Yes,
deliver a personal (username/password) for a server to
download. Or send the license as ASCII Hex dump.
Irony: the license file IS just a text file. But some mail servers on the fly cripple it
or simply remove the attachment.
That's when I started zipping the license in a small zip.
But now more and more companies simply strip zip files too.
I thought of renaming the .zip to a .zipped .ziq or something like that.
But it is probably not only the zip file:
There's lots of text in the mail itself that could trigger spam filters.
I've gone for my original thought and will a second simple email
that just tells the customer the license has been send
and if he does not see it he should check his **** spam filters.
Gerrit Beuze
ModelMaker Tools
 

Re: How to avoid product delivery emails to get lost (spam filters ) ?

If it is just plain text, just put it in the message instead of an
attachment. My install code entry forms have a "paste from email" button,
and the idea is they just copy the whole email to the clipboard, and my
code then grabs it, and looks for lines with things like "User name:" at
the start, and takes that. If your message had a section like "---begin
install code---" you could easily do this and remove the need for an
attachment.
/Matthew Jones/