Board index » delphi » Warning: Outstanding invoice

2005-04-27 02:15:54 PM
delphi150
A little warning to all of you receiving "Outstanding invoice"-mails from
Borland BV / Nordic / Spain / Italy.
I received such mail about three months after due date.
After some investigation at my side, it turned out that the invoice was
perfectly payed in correct time.
After this I have tried to contact Borland BV by mail three times and once by
phone, without any response.
I know some that some companies try to earn some extra money this way.
I surely hope that Borland isn't one of them.
/Johan
Ps.
All e-mails from borland.* are in the "Trusted" list on our mail-server.
 

At 08:15:54, 27.04.2005, Johan Nilsson writes:
you'd better call them.
--
Rudy Velthuis [TeamB]
"Copy from one, it is plagiarism; copy from two, it is research."
- Wilson Mizner (1876-1933)
 

Rudy Velthuis [TeamB] writes:
overdue' invoice for their November 200*3* subscription payment, which:
(1) I had originally payed (and can prove it); and
(2) *they* subsequently (2 months later) refunded *me*, because I did not
yet have their promised ADSL service in that month!
(all of which was documented with written communications between them
and me).
Still, I paid (refunded my refund, that is) because they were threatening to
shut down my service, with all inconveniences thereof. I filed a complaint,
of course, and hope to get the refunded refund refunded (once again), but
I'm not holding my breath.
Sometimes it is better not to argue, even if you know you've every right to
(at least if the amount is just 20 Euro, and the consequences of not paying
could be really awkward).
--
Kristofer
 

On Wed, 27 Apr 2005 08:15:54 +0200, "Johan Nilsson"
<XXXX@XXXXX.COM>writes:
I used to have periodic arguments with the library district. Just
about every time their system crashed it would pick some book that I
had checked out and returned long ago and decide that I still had it.
Most of the time a shelf check cleared this up no problem. Once,
however, the book wasn't on the shelf and they wanted the money to
replace it before I could borrow anything else.
I finally convinced one branch by pointing out that in the months
since I had the book I had probably checked out at least 100 items.
Had I really still had the book all that time my borrowing privledges
would have been suspended long ago.
I went through the hassle at least a dozen times before they put on a
new system that doesn't do this to me anymore. I can not understand why
they didn't learn what was going on.
 

Johan Nilsson writes:
glitch.
--
Eric Schreiber
Kobayashi Software
www.kobayashi.com
 

At 17:48:49, 01.05.2005, Eric Schreiber writes:
easily understand how they happen.
--
Rudy Velthuis [TeamB]
"Once is happenstance. Twice is coincidence. Three times is enemy action."
- Auric Goldfinger, in "Goldfinger" by Ian L. Fleming (1908-1964)
 

"Eric Schreiber" <eric at kobayashi dot com>writes
Best,
Dave

Computer, human and or other mistakes happen all the day.
The reason I still decided to make the post is the fact the Borland BV doesn't
respond to my mails. A simple "it's a mistake" or "we're sorry" would have
been enough.
I've also tried to call the Borland BV office twice. The person sending the
mail has been out of office both times.
And I am not handling in rush. I received the outstanding invoice mail from
Borland BV over three months ago.
This is not at all a big issue for me. I just don't like when a company (or
a person) make a claim on something, and then just ignore you when it turns
out they were wrong. I try not to treat my customers that way.
/Johan