Board index » delphi » Software Assurance?

2003-12-21 03:51:53 PM
delphi164
Do you think software assurance is worth it if you never use the
incidents? I'd never use the incidents (if I had free phone support
in the past, I'd never have used it).
On the upgrade from Delphi 7 Professional to Delphi 8 Enterprise, the
cost of the upgrade is $ 999 and the software assurance is $ 500.
I do believe there could be a full version upgrade of Delphi for .Net
before the end of 2004. If there was, then this would be a good deal.
If not, then another year of software assurance would bring the total to
1000 which is what the cost of the upgrade would likely be.
--
"The system is less energetic when domains of opposite polarity
alternate." - Dr. Memory
 

especially if you think there will be another version within a year. Sounds
a good deal.
Oliver Townshend
 

Richard Grossman writes:
--
R.
 

Borland software assurance starts the month _before_ the date of your
_order_. Based on that experience (the only one related to these newsgroups
so far, and which has not been infirmed by anyone) you can expect your
software assurance to run for as little as 9 months. Also, the software
assurance is $900 if you are in Europe, not $500 (from a post by a German
user).
Olivier
 

Pay two times for things you´ll never have.
Maybe that´s what they call globalization.
Regards,
Marcello Dias
 

In article <XXXX@XXXXX.COM>, "Olivier Beltrami"
<obeltrami at wanadoo dot fr>says...
Eddy POULLET
Brussels
 

Eddy POULLET writes:
--
R.
 

In article <bs426s$9aei6$XXXX@XXXXX.COM>,
XXXX@XXXXX.COM says...
 

Richard Grossman writes:
is well worth it.
- The cost of software assurance is now sane. About 20% of the original
cost of the product. With the previous pricing, if Borland didn't come
out with a new major release in 12 months, we weren't gaining much. Now
it's worth our while if there is an update within about 3 years.
- From experience, I can tell you that it is easier to justify an annual
subscription or software assurance than a substantial software upgrade
every 13-18 months. If the guy who signs the cheques isn't technical,
this whole process isn't nearly as much fun as it sounds.
- In the case of Delphi 8, extending our software assurance for Delphi 7
means we get the .Net version as well as the Win32 one when it's
available without a separate purchase. Since we're going to be doing
.Net and Win32 development in Delphi (and who wouldn't?), this makes a
lot of sense for us. Single common source and all.
- If enough people sign up for software assurance, I am hoping Borland
doesn't feel as much pressure to add features to a new release at the
expense of fixing bugs.
Your mileage may vary, but this really is our best option.
I wouldn't mind hearing more plain talk from Borland about some of this,
but that is another thread...
Regards,
Bruce McGee
Glooscap Software
 

Your entire message seems totally up-side-down.
--
Anders Ohlsson - Borland Developer Relations - bdn.borland.com/
Borland Software Corporation - www.borland.com/ - Excellence Endures
Enabling our customers to move into the future without abandoning their past
homepages.borland.com/aohlsson/disclaimer_ani.gif
 

I was the one who has posted this ie effective date of software assurance.I
ordered delphi 7 architect around 11 Oct for 1500000 Rupees ie around $
3500 .Got he product around 15 Nov & the software assurance certificate is
dated 30 Sep 2003 to 30 sep 2004.I feel ihave been short changed for nearly
one & a half month.
In India i paid 40000 Rupees ie slightly less than 900 US $ for the
software assurance.Why this price difference from US is not known.
I also now feel that unless one is sure that a significant product is coming
ie like Delphi 8 it is better to go for a software upgrade rather than a
software assurance .At least you will know what you are getting
Olivier Beltrami <obeltrami at wanadoo dot fr>writes

Hi Anders,
From a very brief contact I had with them a few delphi version below I
realised that.
1. Paid support personnel have nothing to do with the production team.
2. By the time they understand what you are talking about you have already
forgotten why you called.
3. They will always get back to you and tell you to file the problem on QC.
I have seen other companies' developer support and believe me you are far
behind. When someone calls and says "guys i am doing this, I get this error,
here is a simple project" then the answer should be a work around. The fact
that the problem is known to them and not to us doesn't mean
 

Marcello!
Marcello Dias writes:
message) and repost it with the proper attribution?
Alternatively, can a moderator kill that message? I *hate* it when
someone posts a libel like that, even though it is by accident, and
attributes a message from soemone else to me.
--
"The system is less energetic when domains of opposite polarity
alternate." - Dr. Memory
 

product released if it is the next year, and it can be renewed yearly.
Lets phrase it in a different way.
Price of Delphi 8: X
Typical Price of Software Assurance: Y = X / 3
Length of Software Assurance = 1 Year
Say borland slips and we only get a release every two years we are
still saving money. Y * 2 < X If Borland Released every three years
we break even if you don't use or care for the support contacts.
Y * 3 = X
Robert Love
 

users). In reality you are buying upgrades at about X/2 or less. So you'd
better be sure Borland will upgrade every year if you want to break even.
Plus, does everyone upgrade every version ? Many on these NG have said that
they upgraded every 2 versions because the hassle of upgrading all 3rd party
components is too much.
So, for example, between D5 and Delphi 7 you would have paid 3*X/3 = X to save the
upgrade price of X/2. Not a very good deal in the real world.
Olivier