Board index » delphi » Re: Upgrade to D2006 - here's what happens down under

2005-11-13 11:30:02 PM
delphi282
Same happened to me with XML Spy. I ordered it and week later there was a
new version.
No option to return or get free upgrade. I will never buy anything else from
Altova...
 

Kevin writes:
Rebecca here in the UK borland said..
If you do decide to purchase it direct with ourselves and the product is
not quite what you expected, you can receive a full refund. This is
providing that you contact us and let us know before 60 days after the
purchase date has elapsed.
Kind regards
Rebecca
--
Liz the Brit
Delphi things I have released: www.xcalibur.co.uk/DelphiThings
 

Ross McMillan writes:
unsuitable. You dont by right have the chance to change your mind. But
not being told of an imminant upgrade you would then be expect to pay
for might have worked.
--
Liz the Brit
Delphi things I have released: www.xcalibur.co.uk/DelphiThings
 

I quote from Borland NZ's return policy:
:The Borland New Zealand store by Digital River does not allow for
returns or refunds on purchased products."
Ross
"Liz" <XXXX@XXXXX.COM>writes

available version available was.
I also didn't expect Borland NZ to forget to mention there was another
version in the wings, and it might pay for me to wait. They have gained
nothing by playing this stupid game, particulalrly in that I will never buy
another byte of software from them again.
R
 

Ross McMillan writes:
No matter what point in time you choose, there will *always* be somebody
to pull the shortest straw. Too bad if it is you.
LP,
Dejan
 

Ross McMillan writes:
--
** Compact Framework IDE support for Delphi 2005 - Now Available **
Latest information: jedqc.blogspot.com
Release Candidate available for JED, QC - QualityCentral Win32 client
Download if from: www.jed-software.com
 

I guess what burns me up even more is that the cretins didn't respond to my
emails either...
"Dejan Stanic" <XXXX@XXXXX.COM>writes

I emailed them - they ignored me. Also, their returns policy is pretty
clear:
"just try and get'em"
"JED" <XXXX@XXXXX.COM>writes

"damian marquez" <XXXX@XXXXX.COM>wrote
 

Oliver Townshend schreef:
update every
year whether it is ready or not.
--
Arthur Hoornweg
(In order to reply per e-mail, please just remove the ".net"
from my e-mail address. Leave the rest of the address intact
including the "antispam" part. I had to take this measure to
counteract unsollicited mail.)
 

"Ross McMillan" <XXXX@XXXXX.COM>writes
I believe Borland regional sales outlets tend to be much more reasonable and
responsive with face-to-face (or voice-to-ear) dialogs than with their web
or email correspondence. I guess it is a bit of "underpromise and
overdeliver". But I would certainly ring them, state - gently - the reasons for
your displeasure (including that they don't reply to emails), and ask them
what they're going to do about it. Oh - and make sure you get the *name* of
whoever you speak to!
- Roddy
 

Thats the end result isn't it, even if you like the product you end up with
such a bad attitude to the company you will buy something that wouldn't
otherwise be your first choice just to spite them.
As someone else said, it seems that when a company is (or believes it is) a
market-leader, individual customer loyalty stops being a concern.
"Ivan Rakyta" <XXXX@XXXXX.COM>writes

Ross McMillan writes:
have done more research, I don't really see that as your
responsibility. It should be an automatic free upgrade if you purchase
a product in the last 60 days before a new release, IMHO. That is just
good business.
--
David Farrell-Garcia
Whidbey Island Software LLC
Posted with XanaNews 1.17.6.6
 

Ross McMillan writes:
disinclined to answer messages of that sort.