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2007-03-15 09:00:09 AM
delphi248
So I go to order the product (Delphi 2007) and
There is a Support & Maintenance for Delphi 2007 Win32 Ent. fee (750.00).
WHY?
Does this mean, without this fee paid, you are not eligible for the updates
(FIX UPDATES)
if so, doesn't seem fair to me!
When is the product going to be released?
Are their any subscription prices for more than 1 seat?
Thanks
Shane
ValuTech, Inc.
 

Shane Holmes writes:
customers.
Support and maintenance is what is also called "Software Assurance" --
it's a subscription. It is totally optional, but I would recommend getting
it if you want the latest and greatest going forward. Software
assurance lasts for a year, and can be renewed at the SA price every
year.
seat, yes.
--
Nick Hodges
Delphi Product Manager - CodeGear
blogs.codegear.com/nickhodges
 

this.
Thanks
Shane
"Nick Hodges (CodeGear)" <XXXX@XXXXX.COM>writes

THanks
Shane
"Nick Hodges (CodeGear)" <XXXX@XXXXX.COM>writes

"Nick Hodges (CodeGear)" <XXXX@XXXXX.COM>writes
BDS2007". So BDS2007 is a bug-fix for BDS2006. But it is not free.
Tiedo
 

Seems to me it says you have to pay for the updates (Fixes, etc)
Shane
What will Support & Maintenance provide?
The base level annual agreement for Support & Maintenance includes:
a.. 3 incidents annually per covered CodeGear Product License.
b..
*******************************************************************************
c.. Access to all product updates and upgrades for all Studio products
released during the term of the agreement.
d..
*******************************************************************************
e.. Product updates and upgrades delivered by electronic transfer or on
CD-ROM.
f..
*******************************************************************************
g.. Phone access to the CodeGear Support Center during regional business
hours
h.. Access to the CodeGear online knowledgebase.
i.. Online support incident submittal and tracking; full access to
CodeGear Support Online.
j.. The support element of the service is provided until the predefined
number of incidents has been used or 12 months have elapsed, whichever comes
first. The maintenance element of the service is always provided for the
full 12 months.
"Nick Hodges (CodeGear)" <XXXX@XXXXX.COM>writes

Shane Holmes writes:
www.codegear.com/Products/Delphi/Delphi2007forWin32/Delphi2007for
Win32FAQ/tabid/241/Default.aspx#delphiwin32_faq5
or
tinyurl.com/2wy9ko
--
Nick Hodges
Delphi Product Manager - CodeGear
blogs.codegear.com/nickhodges
 

Shane Holmes writes:
try to negotiate a better deal.
--
Nick Hodges
Delphi Product Manager - CodeGear
blogs.codegear.com/nickhodges
 

Shane Holmes writes:
--
Nick Hodges
Delphi Product Manager - CodeGear
blogs.codegear.com/nickhodges
 

OK, maybe its just me.
I'm not 100% sure I have a full grasp of the English Language then.
I mean i was only born, raised and schooled in the U.S.
Maybe I have to know another language.
Or, maybe you can help me decipher this from the FAQ
"Support & Maintenance includes:"
"Access to all product updates and upgrades for all Studio products
released during the term of the agreement."
"Product updates and upgrades delivered by electronic transfer or on
CD-ROM."
"Online support incident submittal and tracking; full access to
CodeGear Support Online "
Am I missing something.....?
I mean, we have to pay 750.00 a year to submit the bugs......???????
Oh, one more thing
"a. 3 incidents annually per covered CodeGear Product License."
what kind of incidents could one really have.....other than issues with a
bug or problem with the IDE.
Surely your not gonna provide support for someones application they are
building - are you?
Sorry,
Its just that these seem to be alittle un-orthodox to me!
Shane Holmes
Valutech, Inc.
"Nick Hodges (CodeGear)" <XXXX@XXXXX.COM>writes

Shane Holmes writes:
No where does it say that others /won't/ get bug fix updates.
use the product.
you'd say that. ;-)
--
Nick Hodges
Delphi Product Manager - CodeGear
blogs.codegear.com/nickhodges
 

Thanks,
I was in contact with Glenn Young at CodeGear
and this is the message back......
With Software Assurance you get for one year:
-All major/minor updates, upgrades & bug fixes
*****************************
-New version releases
-3 support incidents
-Ability to renew each subsequent year
Shane Holmes
"Nick Hodges (CodeGear)" <XXXX@XXXXX.COM>writes

Shane Holmes writes:
--
Nick Hodges
Delphi Product Manager - CodeGear
blogs.codegear.com/nickhodges
 

Nick Hodges (CodeGear) writes:
with a bunch of asterixes, I think (allowing for word wrapping).
-New version releases
is not mentioned in the S/A document you linked to. It is a little hard
to understand for someone who's not on the program, and perhaps a little
suspicious of it.
I'd also wonder about the difference between QC and "Online support
incident submittal and tracking", fwiw.
--
-Brion
There's no such thing as 'one, true way;'
- Mercedes Lackey
 

"Brion L. Webster" wrote
release <g>.
bobD