External exception 46 PLEASE HELP HELP HELP

My application run w/o problem on over 150 different computer.
Now a client have Packard Bell PC. On this machine 90 % of the
application Go well except when i print a certain report. If i do a
preview the client got An exception from window: blue sceen and error on
00000E, if i print the client got a message: EXTERNAL EXCEPTION 46.
Where can i see to solve this problem.
I am very confused.
PLEASE HELP ME.
P.Parenti